We reduced manual typing required to serve mortgage and real estate customers
up to 80%. That means more time for the customer encounter, less for typing.
Automatically converting scanned documents into structured data was the Bank’s automation dream. Now it’s reality and it all happens safely in their own private cloud thanks to Digisalix small data AI -solution. No more wasted hours on mindless typing by highly paid professionals.
Check out the Case Study to learn how it’s done and if Digisalix is a solution for your automation dreams.
SMART DOCUMENT SCANNING IMPROVES THE BANK’S CUSTOMER SERVICE
- 80% less typing means more time to serve the customers.
- 12 minutes time savings per customer/certificate.
- Document data is now instantly structured into a database-friendly form.
Even complex data types were extracted, e.g. lists of building renovations.
The small data approach
Instead of using big data, we gave structural hints for the computer to understand the content. Our customer, The Bank, only had to provide us a modest amount of example documents and an access to their private cloud for us to install a custom smart scanning system for “building manager’s certificates” in 8 short weeks. We trained the Digisalix machine learning system with only 848 documents. This small data approach enables efficient setup without compromising the accuracy of the system.
Download the Case Study and learn all about our IDP of real estate documents
We’ll walk you through the whole process in a way that is suitable for both techies and, well, other people too.